Privacy Policy

Last Updated: [Date]

1. Introduction

Lewis Carpet Cleaners (“we,” “us,” or “our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://lewiscarpetcleaners.com/ (the “Website”), use our mobile application (the “App”), and use our services (collectively, the “Services”). Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our Services.  

2. Information We Collect

We may collect several types of information from and about you, including:

• 2.1 Personal Information: “Personal Information” is information that can be used to identify you as an individual, such as:
  • Contact Data: Your name, email address, mailing address, phone number.
  • Account Data: Username, password, and other registration information.
  • Payment Data: Credit card number, billing address, and other payment details (note: we typically use a third-party payment processor and do not store full credit card details directly).
  • Demographic Data: Age, gender, location (if you choose to provide it).
  • Communications: Content of your communications with us (e.g., customer service inquiries, feedback).
  • Appointment Data/Service Data: Information related to appointments you book, service history, and preferences.
  • Other Information: Any other information you voluntarily provide to us.
• 2.2 Non-Personal Information: “Non-Personal Information” is information that does not directly identify you, such as:
  • Usage Data: Information about how you use our Services, including pages visited, features used, time spent on the Services, referring/exit pages, date/time stamps.
  • Device Data: Information about the device you use to access our Services, including device type, operating system, browser type, IP address, unique device identifiers.
  • Cookie Data: Information collected through cookies, web beacons, and other tracking technologies (see Section 7 below).
  • Aggregated Data: Data that has been combined with other data in a way that it no longer identifies any specific individual.

3. How We Collect Information

We collect information in the following ways:

• 3.1 Directly from You: When you provide it to us, such as when you:
  • Create an account.
  • Make a purchase.
  • Contact us with inquiries.
  • Fill out forms on our Website or App.
  • Participate in surveys or promotions.
  • Sign up for our newsletter or SMS messages.
• 3.2 Automatically: When you use our Services, we automatically collect certain information through cookies, web beacons, and other tracking technologies (see Section 7).
• 3.3 From Third Parties: We may receive information about you from third parties, such as:
  • Payment Processors: To process your payments.
  • Social Media Platforms: If you choose to connect your social media accounts to our Services.
  • Marketing Partners: To assist with our marketing efforts.
  • Analytics Providers: To help us understand how our Services are used.

4. How We Use Your Information

We may use your information for the following purposes:

• 4.1 To Provide and Improve Our Services:
  • To operate, maintain, and improve our Website, App, and Services.
  • To process your transactions and manage your account.
  • To personalize your experience.
  • To respond to your inquiries and provide customer support.
  • To develop new features and services.
• 4.2 To Communicate with You:
  • To send you administrative information, such as updates to our Terms of Service or Privacy Policy.
  • To send you appointment reminders, service updates, and other transactional messages.
  • To send you marketing communications, such as newsletters, special offers, and promotions (if you have opted in to receive them).
• 4.3 For Marketing and Advertising:
  • To display targeted advertising to you on our Services and on other websites.
  • To measure the effectiveness of our advertising campaigns.
• 4.4 For Legal and Compliance Purposes:
  • To comply with applicable laws and regulations.
  • To enforce our Terms of Service and other agreements.
  • To protect our rights, property, or safety, and the rights, property, or safety of others.
  • To respond to legal requests and prevent harm.
• 4.5. For any other purpose with your consent.

5. How We Share Your Information

We may share your information with the following categories of third parties:

• 5.1 Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as:
  • Payment processors.  
  • Hosting providers.
  • Email providers.
  • SMS messaging providers.
  • Analytics providers.
  • Customer support providers.
• 5.2 Business Partners: We may share your information with business partners who offer products or services that may be of interest to you (only with your consent, where required by law).  
• 5.3 Affiliates: We may share your information with our parent company, subsidiaries, and other affiliates.
• 5.4 Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.  
• 5.5 In Connection with a Business Transaction: We may share your information in connection with a merger, acquisition, sale of assets, or other business transaction. We will notify you of any such change in ownership or control of your Personal Information.
• 5.6. With your Consent.
• 5.7 We do not share information with the third parties without your explicit agreement or as required by law.

6. Your Rights and Choices

You have certain rights and choices regarding your Personal Information, which may vary depending on your location:

• 6.1 Access and Correction: You may have the right to access and correct your Personal Information that we hold. You can typically do this through your account settings or by contacting us directly.
• 6.2 Deletion: You may have the right to request that we delete your Personal Information. We may retain certain information as required by law or for legitimate business purposes.
• 6.3 Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions in the email. You can opt-out of SMS marketing messages by replying STOP.  
• 6.4 Cookies and Tracking Technologies: You can manage your cookie preferences through your browser settings (see Section 7).
• 6.5 Do Not Track: Our Website may not respond to “Do Not Track” signals from your browser.
• 6.6. Other Rights (Jurisdiction Specific): Depending on your location (e.g., California residents under CCPA, EU residents under GDPR), you may have additional rights, such as the right to restrict processing, the right to data portability, and the right to lodge a complaint with a supervisory authority.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to collect information about your use of our Services.  

• Cookies: Small text files that are stored on your device when you visit a website. They allow the website to remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time.  
• Web Beacons: Small, transparent images embedded in web pages or emails that are used to track user behavior.

We use these technologies for the following purposes:

• Essential Cookies: Necessary for the operation of our Services.
• Performance Cookies: Collect information about how you use our Services, such as which pages you visit most often.
• Functionality Cookies: Remember your choices and preferences.
• Targeting/Advertising Cookies: Deliver targeted advertising to you.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you block essential cookies, our Services may not function properly.  

8. Data Security

We take reasonable measures to protect your Personal Information from unauthorized access, use, or disclosure. These measures include:  

• Encryption: We use encryption to protect sensitive data, such as payment information.
• Access Controls: We restrict access to your Personal Information to authorized personnel only.
• Regular Security Assessments: We regularly assess our security practices to identify and address potential vulnerabilities.  
• Data Minimization: We collect only the data that is necessary for the specified purpose.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information.  

9. Children’s Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect Personal Information from children under 18. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under 18 without parental consent, we will take steps to delete such information.  

10. International Data Transfers

If you are accessing our Services from outside the USA, please be aware that your information may be transferred to, stored, and processed in USA and other countries where our servers are located. These countries may have data protection laws that are different from the laws of your country. By using our Services, you consent to this transfer, storage, and processing.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Services after the posting of changes constitutes your acceptance of such changes.  

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Lewis Carpet Cleaners
2658 Spring st Suit A
Redwood City CA 94063
650-366-3477
Info@LewisCarpetCleaners.com